Privacy and Cookies Policy
The term ‘True Progress’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Suite 1, 50a Alderley Road, Wilmslow, SK9 1NT. Our company registration number is 07001587. The term ‘you’ refers to the user or viewer of our website.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
True Progress is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
True Progress may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st January 2017.
What we collect
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes.
- We may contact you by email, phone, fax or mail.
- We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Most browsers allow you to refuse to accept Cookies.
1. In Internet Explorer, you can refuse all Cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all Cookies” using the sliding selector;
2. In early versions of Firefox you can block all Cookies by clicking “Tools”, “Options”, and un-checking “Accept all Cookies from sites” in the “Privacy” box. Alternatively, in later versions of Firefox, you can go to: Tools, then select Options, then select Privacy, scroll down and you will see a line containing two links – one titled: “Clear your recent history” and the second link is titled: “Remove individual cookies”.
The following links provide information on how to enable or disable cookies using a web browser:
- Mozilla Firefox.
- Microsoft Internet Explorer.
- Google Chrome.
- Apple Safari (OS X) (Apple Mac, etc).
- Apple Safari (IOS) (iPhone, iPad).
Blocking all cookies can, however, have a negative impact upon the usability of many websites, including the trueprogress.co.uk site.
Cookies are small files, often using unique identifiers, that are sent by web servers to web browsers, and which may then be sent back to the server each time the browser requests a page from the web. These enable web servers to identify and track users as they navigate different pages on a website, and identify users returning to a website These files are usually stored on the users disk during the browser session.
Cookies may be either “Persistent” Cookies or “Session” Cookies. A persistent Cookie consists of a text file sent by a web server which will be stored by the web browser and will remain valid until its set expiry date (unless deleted by the user before the set expiry date). A Session Cookie will expire at the end of the user session, when the web browser is closed.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from Cookies.
We may use the information we obtain from your use of our Cookies for the following purposes:
- To recognise your computer when you visit our website
- To track you as you navigate our website, and to enable the use of the Search and Administration feature on our website;
- To improve the website’s usability;
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways: if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to True Progress Ltd. Suite 1, 50a Alderley Road, Wilmslow, SK9 1NT.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.